Privacy Policy

1. Who we are

Managua Inn is operated by MBI, S.A., a company located at:

In this policy, “Managua Inn,” “MBI,” “we,” “our” and “us” refer to MBI, S.A.

2. Purpose of this policy

This Privacy Policy explains how we collect, use, store and share personal information when you:

• Visit managuainn.com
• Contact us by WhatsApp, telephone, email, website form or live chat
• Request rates, availability, airport transportation or other information
• Make or manage a reservation
• Stay at Managua Inn
• Communicate with an automated or AI-assisted service operated for Managua Inn

We process personal information in accordance with applicable Nicaraguan law, including Law No. 787, the Personal Data Protection Law.

3. Information we may collect

Depending on how you interact with us, we may collect:

Contact information

• Name
• Telephone or WhatsApp number
• Email address
• Preferred language
• Country of residence

Reservation and stay information

• Arrival and departure dates
• Number of guests
• Room preferences
• Reservation number
• Special requests
• Cancellation or change requests
• Check-in and checkout information
• Information required by law for guest registration

Transportation information

If you request airport transportation, we may collect:

• Flight number
• Airline
• Arrival or departure time
• Pickup location
• Destination
• Number of passengers
• Relevant luggage or accessibility information

Communications

We may process the content of messages you send through WhatsApp, email, website chat or other communication channels. This can include text, voice notes, photographs, documents and other attachments you choose to provide.

If telephone-call automation is introduced in the future, callers will be informed when a call is being handled or recorded by an automated system.

Payment information

We may collect payment status, transaction references, billing information and the payment method used. Full card details may be processed directly by a payment or booking provider and are not intended to be stored in our communication automation.

Website and technical information

When you visit our website, we may collect:

• Internet Protocol address
• Browser and device type
• Approximate location
• Pages visited
• Referral source
• Dates and times of visits
• Booking-link interactions
• Cookie and analytics information

4. How we collect information

We may receive information:

• Directly from you
• From a person making a reservation on your behalf
• Through our website or booking system
• Through WhatsApp and other communication platforms
• From online travel agencies and reservation partners
• From payment and transportation providers
• Automatically through cookies, analytics and technical logs

Please avoid sending sensitive information through WhatsApp unless it is necessary for your request. Never send complete payment-card details through WhatsApp or ordinary email.

5. How we use personal information

We may use personal information to:

• Answer questions about Managua Inn
• Provide rates and general availability information
• Create, confirm and manage reservations
• Arrange airport transportation
• Provide check-in instructions and guest assistance
• Respond to complaints or service requests
• Communicate changes affecting a reservation
• Maintain reservation and accounting records
• Protect guests, staff, systems and property
• Prevent fraud, misuse and unauthorized access
• Improve our website, services and guest communication
• Measure website and marketing performance
• Comply with legal, tax, accounting and regulatory obligations
• Establish, exercise or defend legal claims

We do not sell personal information.

6. WhatsApp communications

When you contact Managua Inn through WhatsApp, your telephone number, profile information made available through WhatsApp, message content and related technical information may be processed through the WhatsApp Business Platform.

WhatsApp and Meta process information under their own terms and privacy policies. Your use of WhatsApp is also governed by the policies that apply to your personal WhatsApp account.

We may use approved technology providers to route, organize and respond to WhatsApp messages. These providers may process message content only as necessary to provide services to Managua Inn.

Messages initiated by Managua Inn may include reservation information, requested follow-ups, service updates or other communications permitted under WhatsApp’s rules. Marketing messages will be sent only when permitted and may be stopped by asking us to stop.

7. Automation and artificial intelligence

Managua Inn may use automation and artificial intelligence to assist with guest communications.

These systems may:

• Detect the language of a message
• Identify the general purpose of an inquiry
• Retrieve approved information about the hotel
• Draft or send answers to routine questions
• Collect booking dates and guest requirements
• Summarize conversations for staff
• Route messages to a person when human assistance is required

Automated systems are not authorized to make final decisions concerning refunds, complaints, payment disputes or exceptional reservation requests without human review.

AI-generated information may occasionally be incomplete or incorrect. Guests may ask to communicate with a person at any time.

Message content submitted to an AI-assisted system may be processed by contracted technology providers. We configure these services for business communication and do not authorize providers to use guest information for unrelated marketing.

8. Service providers and international processing

We may use service providers for:

• WhatsApp communications
• Workflow automation
• Artificial intelligence processing
• Website hosting
• Email
• Analytics
• Reservation management
• Payment processing
• Online travel agency reservations
• Data storage, security and technical support

These services may process information on servers located outside Nicaragua. We limit access to what is reasonably necessary and select established providers with contractual, privacy or security protections appropriate to their services.

Current service categories may include Meta and WhatsApp, n8n, website and cloud-hosting providers, Google Analytics, reservation platforms, payment processors and AI technology providers.

Each provider may also maintain its own privacy policy governing information it processes independently.

9. Cookies and analytics

Our website may use essential cookies required for security, language selection, navigation and booking functions.

We may also use analytics technologies, including Google Analytics, to understand how visitors find and use the website. Analytics information may include device, browser, approximate location, referral source and pages visited.

Browser settings can be used to restrict or delete cookies. Disabling certain cookies may affect website or booking functionality.

10. When we may share information

We may share relevant information with:

• Employees and authorized service providers
• Reservation and payment processors
• Online travel agencies through which a reservation was made
• Transportation providers when you request transportation
• Accountants, insurers, legal advisers and professional consultants
• Public authorities when disclosure is legally required
• A purchaser or successor if MBI, S.A. or its business assets are sold, reorganized or transferred

We do not share personal information with unrelated parties for their independent direct marketing without permission.

11. Data retention

We retain personal information only for as long as reasonably necessary to:

• Answer an inquiry
• Manage a reservation or guest stay
• Provide requested services
• Maintain required accounting and business records
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal obligations

Retention periods vary according to the type of record and the reason it was collected. Information may be retained longer when required by law, connected to a dispute or necessary to protect legal rights.

When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

12. Information security

We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

These measures may include restricted access, credential controls, secure connections, access logging and service-provider security safeguards.

No internet, email, messaging or storage system can be guaranteed to be completely secure. Guests should not send passwords, complete payment-card information or other highly sensitive information through WhatsApp or ordinary email.

13. Your choices and rights

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you
• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of information that is no longer required
• Withdrawal of consent
• Objection to certain uses of your information
• A human review of an automated communication or decision
• An end to promotional communications

Some information may need to be retained when required by law, accounting rules, fraud prevention or an unresolved legal matter.

14. How to request deletion

To request deletion of information associated with WhatsApp, the website or a reservation, email:

contact@managuainn.com

Use the subject line:

Data Deletion Request

Include:

• Your name
• The telephone number or email address used to contact us
• A brief description of the information you want deleted

We may request reasonable verification to confirm your identity and prevent unauthorized deletion.

After verification, we will delete eligible information or explain why limited information must be retained for legal, accounting, security or dispute-resolution purposes.

You may also send the words “delete my data” through the Managua Inn WhatsApp conversation. Staff may contact you to verify and complete the request.

15. Marketing communications

We may send promotional messages only when we have an appropriate basis to do so.

You may withdraw from promotional WhatsApp messages by replying “STOP,” “DETENER” or “NO PROMOTIONS.” You may also contact us at contact@managuainn.com.

Service communications necessary for an active reservation may continue even after promotional messages have been stopped.

16. Children’s information

Our website and automated communication services are not directed to children.

Information about a child may be provided by a parent or legal guardian when necessary for a family reservation. We do not knowingly use children’s information for marketing or automated profiling.

17. Third-party websites and services

Our website may link to booking engines, payment services, online travel agencies, maps, social networks and other external services.

We do not control the privacy practices of independent third parties. Visitors should review the privacy policy of any external service they use.

18. Changes to this policy

We may update this policy when our services, technology providers or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

19. Contact us

Questions, privacy requests and complaints may be directed to: